Everyone wants to be recognized for their performance and meeting or exceeding standards in the workplace. . Motivation is the strongest, most efficient way to keep employees happy and at peak performance and things such as just saying thank you go a long way. This distinction matters because recognition and appreciation are given for different reasons. This assertion by various authors has not had any real impact on the way organizations consider their human resources Although motivational theories have changes from a more scientific to humanistic approach and managers of every organization claim in their annual reports that their employees are the driving force, or they are invaluable but implementation of these assertions in strategies and organizational behavior has been lacking. Employee turnover is reduced by ensuring proper employee satisfaction. Kotler (2000) mentions employees as a differentiating element for organizations. Your employees may begin wondering if. Living a quality life depends on the job you are doing and along with earnings, your satisfaction is equally important in a job you are doing. Another major difference is that participants means suppliers and customers as well and not only employees. The nature of work is changing, and some changes may have a considerable effect on worker well-being. Often, organizations have a negative outlook on training and development as it can be quite timely and . And as soon as that camera shuts off, everyone always turns to me and inevitably, in their own way, asks this question: Was that OK? I heard it from President Bush. Employee engagement is significant for managers to promote and cultivate given that disengagement is often a main problem of employee's lack of commitment and motivation (May et. Also I need to find times to handle complaints patiently or else the situation gets angered and gets further complicated. But the element of employees being the basis of all services and marketing is common among the articles although the approach is different. The article brings up an interesting view of employees and how to develop customer orientation in them. Although there is a general attitude in the workplace and the organisation, a number of facets or dimensions influence an employee including working conditions, supervision, the nature of work, co-workers, pay and benefits and other factors. For example, a Lieutenant may reward a CO with written documentation stating what he or she did to receive such recognition. A job that is high paying and brings happiness, passion to workers are the factors that are appreciated the most by most people. . Contactors are directly involved in the marketing strategy and have high probability of contact with the customers; thus it is vital that the organization firstly hires qualified people who understand the customer. Another thing that I am now prepared for any task needed to, 201 Understand employment responsibilities and rights in health, social care or childrens and young peoples settings. The categorization of employees as the most valuable asset of an organization has been proclaimed by many marketing, human resource and other business experts. You can read moreEssay Writingabout articles, events, people,sports, technology many more. We want to be understood. Keeping a task in your field additionally guarantees you stay refreshed with the most recent patterns in your industry. HRM practices like, training and development, performance appraisal allow the employees to do better in order to enhance the organizational performance (Snell and Dean, 1992; Pfeffer, 1998). Nurse retention is to provide staff with implements that will empower them in the workplace. The Employee Engagement Checklist. Respect in my eyes is like a math equation loyalty plus duty equals respect. Working can advance your monetary circumstance and give you the opportunity to carry on with your life how you decide to. Company culture: Harley Davidson believes that employees are the long term competitive advantage of the organization. 457 Words | 2 Pages. Employee satisfaction is the degree to which an employee likes or dislikes his job. . Ive heard it from victims and perpetrators of crimes. That doesnt always mean that I agree with them, but it is their opinion, so I respect it. The concept of employees as a major force that determines the success and failure of an organization is not a new one, however mostly it is just a statement with no real actions by marketers or managers to instill it in their strategies; this article correctly identifies and criticizes this and provides a real workable path to employee involvement in creating value for the customer. Although there is a general attitude in the workplace and the organisation, a number of facets or dimensions influence an employee including working conditions, supervision, the nature of work, co-workers, pay and benefits and other factors. Furthermore, gossip is a means of sharing information. Performance management is the process of ensuring that goals are being met and employees are meeting their potential. 6 Disapproval Letter Samples | Format, Examples and How To Write? Lapiere's (1934) study shows a weak link at best between attitudes and behaviour. Why do you think a job is important? Expertise from Forbes Councils members, operated under license. Doing this proactively not because someone did something great or because you want something from them is an incredibly powerful gift. . They are the main force behind the companys success. The procedure includes matching organizational requirements or needs with people skills, levels of academic qualifications and job related experiences respectively . Through the years I have learned that in order to learn anything you must have respect for others. Influencers are the driving force behind the marketing strategy, thus they should be knowledgeable about the market and be able to judge things from a customers point of view. Employee motivation is a concept used to describe actions and status of employees within defined work boundaries. It is, for this reason that it is imperative to possess the ability to acquire and maintain effective employees. As Judd covers the generic marketing mix and focuses on customer orientation throughout the organization; Lane focuses only on the service industry and the service provider as being important. It defines the role of a job in improving the quality of life and also how you can contribute to the betterment of society. He also emphasizes the importance of employees views to be aligned with customer views just as Judd focuses on the employees being customer oriented even if not in contact with the customer. What I mean by this is that, sometimes people must gain the respect of others. The second concept is the role of employees in differentiating and delivering value. The author builds up on his previous article on the same topic and thus it is not an entirely new concept. The EEOC has help my organization with the aid of discrimination suits pertaining to sexual harassment, race/color, and religion and against false accusations concerning your job. The appropriate use of HRM practices strongly influence the standard of employer and the degree of employee commitment (Purcell, 2003). The main weakness of the article is that though it advocates the importance of employees in a marketing concept; he does not put forth details about how different employees can affect the organization. It is an opportunity for an employee to respond to any issues discussed and to request any development requests they may have or any suggestions to improve the department or team. Second, one has to show respect to others in order to gain respect from them. Work lacking rational direction or purpose often causes indifference and detachment from employee's work. Modifiers need to be reminded regularly of the bigger picture and customer focus, as a rude receptionist can entirely change the customers perception of an organization. How frequently have you met somebody and the main thing they ask you is what do you do?. Employees are considered as one of the most valuable assets for a company. The marketing mix elements must provide an offering that holds value for customers and substantially differentiates the offering from competitors. Old Navy is a corporation that exhibits all of the characteristics of a business in an industry where good tactical management is the key to long-term success and survival. In this job essay, you will get to know more about it. There are several new job opportunities; however there is shortage of talent employees. 1003. Governments intervene on the market to allocate a better wage towards workers than the one offer by the market equilibrium. It's their worth as a colleague and a human being. Ive seen that when employees are overwhelmed with negative emotions, such as frustration or anger, they feel overcome by disruptive emotions, and it interrupts their ability to be motivated enough to perform a task. The articles strength is that it covers all types of human resources and their addition to the marketing mix, rather than just the influencers and contactors. * Respect. Disclaimer: This is an example of a student written essay.Click here for sample essays written by our professional writers. Having a job can help your confidence and certainty by giving you reason, and its a lot simpler to be content when you feel your value. Giving employees more authority will only lead them to yearn for more success and opportunity of advancement. Moreover, both job satisfaction and employee engagement are playing a significant role through accomplishing the organizational goals and objectives effectively and efficiency. One is about what people do; the other is about who they are. This is similar to Judds theme of the element of people power and their importance in providing service to the customer. For marketers to develop a customer oriented approach in the organization, formalizing people power and developing and implementing strategies to harness this power is vital. The employee selection process is of the most important management functions in the area of Human Resource Management by selecting the right people for the right job available. Answer: A job is important to earn a living and to fulfill the needs of the family. This article however, takes a different approach by dividing employees into categories based on the level of involvement in the marketing mix and customer contact as mentioned previously. Employers often fear that after some time the employee will leave the company and the knowledge and skills he or she will use when working in another, competitive position. We've received widespread press coverage since 2003, Your UKEssays purchase is secure and we're rated 4.4/5 on reviews.io. Thus, on this basis of differentiation the organization can attract customers and satisfy them. The Importance of Values in The Company.
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