North Carolina, Facebook posts, AI and the upcoming election. Scams and Fraud Stay informed. or . Although service was restored to many by Friday night, the number of outages surged Saturday morning. Heres what to know about state laws regarding utilities in extreme weather events. It was an unusual combination of widespread severe cold and high demand that led Duke Energy to cut power for around half a million customers. Here's what to know. Ohio & Kentucky. The Duke Energy Foundation's annual giving totals more than $30 million. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. NC man will be sentenced Tuesday for Jan. 6 crime. After rolling blackouts left thousands in the dark and without heat during a bitterly cold Christmas weekend, Duke Energy is now facing questions about why customers weren't notified ahead of time about the potential for outages. Dozens of flights delayed, canceled at RDU ahead of storms. He said that, not only will they get shut off potentially during one of the hottest parts of the year but utilities won't be able to collect what they're owed. The companys calls never threaten to cut off power and never request personal information. Customers. They wont provide anymore info than whats shown on the outage map. Leave a message in the comments section! The Pilot, a small local newspaper in Southern Pines, North Carolina, published a photo of a gate that was broken at one of the power substations. According to the NCDOJ, there are rules utility companies must follow before shutting off your power: You must be given a specific number of days to pay your bill. We are in the process of restoring those temporary outages now, he said, which is a methodical process that will occur throughout the morning to ensure that we can bring each customer back up reliably without affecting other customers.. That's the lesson. Duke Energy has started rolling blackouts across the Carolinas to address spiking demand for electricity due to frigid temperatures, the company announced Saturday morning. Duke Energy Corporation. Roy Cooper tweeted on Sunday. Heres how. That number fell to over 250,000 outages as of about 1:15 p.m., and by 7 p.m., just over 22,000 outages were reported. Thankful for the LEOs service, as always, Rainey continued. Weve definitely had an uptick in calls, Marks told The News & Observer Saturday. According to poweroutage.us , about 38,000 customers had lost power in . Unless the wind knocks me over, he joked. "If someone does not keep up with their payments, then they can shut someone off like they normally do," Ripley said. Disconnection Procedures Select your location Our site is customized by location. The following are the most recent problems reported by Duke Energy users through our website. Duke Energy's commercial rooftop solar division completed installation of solar panels in 2020 at W.M. South Carolina, ~ 25% complete with more restorations occurring every few minutes. In Louisiana, the states fire marshal noted several instances of widespread power outages in different spots across our state and urged people to explore alternative power and heating options. But it seems like they should have warned people and/or let people know whether their outage is intentional or caused by the storm., Others noted the timing of the outage, with one critic renaming a famous Dr. Seuss holiday story: How Duke Energy Stole Christmas., Dr. Suesss How Duke Energy Stole Christmas pic.twitter.com/Wzj4ME9bkF, Duke Energy costumers enjoying Christmas Eve pic.twitter.com/JmWmBIy3pu. "It's going to be the worst of both worlds," he said. NC lawmakers are trying to stop it. Good luck! View current power outages in your area, estimated times of restoration or report an outage from the Duke Energy outage map. Below are tips for customers to avoid scams: Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of Americas largest energy holding companies. With extreme cold temperatures forecast well in advance, WRAL News asked Duke Energy spokesman Jeff Brooks if he felt the utility's severe weather plan was robustenough and why things happened the way they did. . TheDuke Energy News Centercontains news releases, fact sheets, photos and videos. Our freezer was still okay unopened for 13 hours. These emergency outages, also known as rolling blackouts, are necessary to protect the energy grid against longer, more widespread outages., Duke said the rolling blackouts would last 15 to 30 minutes, although in some cases, a crew will need to be dispatched, extending restoration times.. The company employs 27,500 people. One Chapel Hill resident wrote on Twitter, "Twenty-four hours without power my portable generator is just barely hanging in there and keeping us from freezing. The number of customers in the Carolinas without power had reached close to 500,000 at one point Saturday morning. Check if it's Duke-Energy . Try visiting the following official links: Realtime status of outages and problems with service providers. The National Weather Service issued wind-chill warnings Saturday morning for western parts of the Carolinas, where the agency said the temperature could feel like negative-40 degrees Fahrenheit. How prepared are we? A residential utility bill now sitting around $115 would be about $20 more each month by 2026 under the proposed rate increase, according to Duke Energy. PSNC Energy, part of Dominion Energy and one of the states largest suppliers of natural gas, warned fire departments that carbon monoxide issues would likely increase as the company struggled to meet demand, Marks said. We regret not being able to provide customers as much advance notice as we would have liked, and acknowledge that the outages themselves lasted far longer than we first expected.. The FBI is investigating. At 8:30 a.m., more than 450,000 customers were without power in North Carolina, according to the outage tracking site poweroutage.us. Emily Rainey, a former Army captain and psychological operations officer who participated in the January 6, 2021 attempt to illegally keep President Donald Trump in power, posted a message to Facebook on Saturday night that prompted some people to wonder if the attacks on the power grid were by anti-LGBT extremists. Suspect yours is to. North Carolina has no laws preventing utility companies from disconnecting your power during extreme weather events. The company employs 28,000 people. Carolinas. "The challenge came in when we lost some generation and had challenges bringing any other generation from around the region," Brooks said. The administration hopes to use federal money for the program, and officials are waiting on more guidance from the government. As the cold air swept in Friday morning, tens of thousands of power outages were reported across the state. Cell phone service is also reportedly down in the area. No new temp outages occurring at this point. With temperatures in Charlotte expected to reach the upper 90s this week, the regions power grid may be incapable of keeping up with demand. Advocates, healthcare professionals, educators and scientists with CleanAIRE NC say they oppose the companys hike and the burden higher bills will put on low-income families already struggling to pay energy bills. We regret we had to interrupt service to a portion of our customers, and appreciate the response to our request for conservation to keep the grid safe and operational.. @CarlWilhelm @DukeEnergy Im in the same area as you. 2023 Capitol Broadcasting Company, Inc. Gov. This morning I spoke with Duke Energy CEO Lynn Good to offer assistance and express urgency about the need to restore power quickly in this extreme cold while keeping customers accurately informed. The power is out in Moore County, and I know why, Rainey wrote. Duke Energy Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. Over the weekend, Duke Energy asked customers to limit electricity use overnight to prevent additional blackouts as temperatures dropped into the teens three nights in a row. Is this realistic? Bad news about this years smoky air, in four maps and charts, Pressure builds for FEMA to declare deadly heat events as disasters, See what its like to dig a tunnel 100 feet below a city, Heres why U.S. senators will be grilling golf executives, A red-hot Fourth of July and more of the weeks best photos. Josh Shaffer is a general assignment reporter on the watch for talkers, which are stories you might discuss around a water cooler. Blue Ridge Energy, which serves 78,000 customers in several counties in western North Carolina, announced an end to the rolling power cuts before noon Saturday. When they came to actually fix it, it took less than an hour. We are sorry for what our customers experienced, said Julie Janson, executive vice president and CEO, Duke Energy Carolinas. "Regardless of the timeline, all customers will have at least one full billing cycle after we announce the resumption of standard operations to prepare, discuss options for their situation and make payment arrangements," company spokeswoman Meredith Archie said in an email. Duke Energysilluminationfeatures stories about people, innovations, community topics and environmental issues. Customers would then see a 3.8% increase in 2025 and a 3.6 increase in 2026. Please continue to conserve energy without sacrificing safety. How to stay safe. The company apologized for the need to use rolling outages. Duke Energy Progress, 2021-NCCOA-17 - concerned a right of way held by Duke Energy Progress ("DEP") and its maintenance efforts to keep the power line easement clear by removing trees not within the easement boundary. @gedeon @DukeEnergy Yay. More than 37,000 customers were without power across the county Sunday evening, according to the Duke Energy outage map. The commission held statewide public feedback hearings on the increase this month, including one last week in Charlotte. Almost all households in Moore County had regained power as of 5 p.m. Wednesday, according to Duke Energy's outage map. Heres what colored flags at North Carolina and other U.S. beaches mean. The countys water and sewer services are working on backup generators, according to the Fayetteville Observer, but the power outage caused street lights and traffic signals in the county to stop working. CHARLOTTE, N.C. Duke Energy announced Thursday the company will continue to avoid shutting off electricity for the most at-risk families through March of 2022. Duke Energy Corporation is an American electric power and natural gas holding company headquartered in Charlotte, North Carolina. At the moment, we haven't detected any problems at Duke Energy. I know it's miserable for everyone involved, especially the crews working out there to get things fixed, but this is ridiculous.". CHARLOTTE, N.C. Leaders from Duke Energy today apologized to customers and regulators for the disruption caused by the companys actions to institute rotating power outages on Dec. 24 to protect the grid and vowed to learn from the experience to help prevent it from occurring that way again. Did Duke Energy exempt customers with medical risks from Christmas Eve blackouts? (Spectrum News 1). Duke Energy is executing an aggressive clean energy strategy to create a smarter energy future for its customers and communities with goals of at least a 50% carbon reduction by 2030 and net-zero carbon emissions by 2050. Best places for Gen Z to live? Cats and bubble tea: New cafe opens in downtown Fuquay-Varina, Shot fired at Wilmington shopping mall led to evacuation. North Carolina has no laws preventing utility companies from disconnecting your power during extreme weather events. However, some people living in the Triangle. That's why local officials, as well as State Treasurer Dale Folwell, pushed for an end to the governor's moratorium on shutoffs. We have launched internal reviews of our systems and procedures, and we will also examine how other providers responded to this regional event for any best practices we can learn., South Carolina State President Mike Callahan echoed the remarks of Janson and Bowman, noting, This event reinforces the need to have reliability top of mind as we continue our clean energy transition. At 11:30 a.m., 19,245 Duke customers were without power in Wake County; 18,897 were without power in Durham County; 8,142 people had lost power in Orange County; 1,564 were without power in Johnston County; and 7,155 were without power in Chatham County. When the wind dies down on Sunday, Duke Energy crews are planning to be up in the lines working on repairs. If a caller recorded or live specifically asks you to pay using a prepaid debit card, thats a red flag. Learn More. The company said the temporary outages, many lasting 15 to 30 minutes, were necessary to extend available power generation and help maintain operations until additional power is available.. In recent years, that role has become more prominent . We are committed to learning from this regional event and to improving our technical tools to help deal with unusual and severe weather. pic.twitter.com/ODXjFzop7b. If the commission approves Duke Energys Customer Assistance Program, Norton said, rates for many low-income families would go down, not up. "If somebody is offered a six-month repayment plan and they comply with the plan and resume making their regular payments, then, yes, they cannot shut anyone off during that time period," Al Ripley, a consumer protection advocate at the North Carolina Justice Center, said Thursday. Duke received $633.5 million under the Coronavirus Aid, Relief and Economic Security Act of 2020. All rights reserved. Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook. Utility companies must keep a list of households with residents with special needs, such as being on life support equipment, the NCDOJ says. Over 1.6 million electric customers are currently without power across the USA due to the major winter storm and load shedding in TVA, PJM, and Carolinas interconnects. View current power outages in your area, estimated times of restoration or report an outage from the Duke Energy outage map. ET, wiping out power for over 44,000 people. Start Service Need to Start Service at a new location? Storms and Outages, I told them God is chastising Moore County, thanked them for coming and wished them a good night. The North Carolina Utilities Commission oversees rates and services, and is reviewing Duke Energys plan. Grid operators are continuing the methodical process of restoring temporary outages across NC/SC. Move Service Get hyperlocal forecasts, radar and weather alerts. The drag show at Sunrise Theater in Southern Pines, which may or may not have been the reason for the attack, continued in the dark on Saturday even without power, according to local TV station WRAL. For some North Carolina residents, there are protections in place to prevent utility disconnections during winter and spring, and utility companies must follow specific protocols before shutting your power off. Heres what to know. The FBI has been brought in to assist the investigation, according to the sheriff, while social media continues to speculate about who could be behind these attacks. Duke Energy on Sunday again asked customers to limit electricity use overnight to prevent additional blackouts as temperatures dropped into the teens for a third night in a row. Its electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. State officials, residents and some protesters were at the commissions public hearing at the Mecklenburg County Courthouse last Thursday. Duke Energy was named to Fortunes 2021 Worlds Most Admired Companies list and Forbes Americas Best Employers list. Rather than investing in renewables, Duke wants to shift this burden onto working families who cannot afford higher energy bills, the group wrote on its website. I cant believe @DukeEnergy cut off power to my #Charlotte neighborhood at 7 a.m. on Christmas Eve with no warning & are now saying these are planned outages, tweeted Leslie Mac, who said the company failed to even auto text your customers to allow us to prepare. Storms and Outages, But do the same laws apply to periods of intense heat? NCDOJ Protecting Consumers Energy & Utilities Termination of Utility Service Termination of Utility Service The services provided by public utility companies, such as electricity and natural gas, are important to your health and safety. At least 1.5 million people nationwide were without power Friday, when a fearsome storm tore through much of the country. And while some on Twitter speculated the attacks may have been tied to a drag show in the area Saturday night, police have not yet identified any suspects or determined a motive. More information is available atduke-energy.com. The Best College Science and Tech Programs, Here Are the Best Apps and Games of 2022, According to Apple. That is way below normal, like more than 20 degrees below normal and could set a record for the lowest maximum temperature on that date, said James Danco of the NWS. CHARLOTTE, N.C. A winter storm continues to move through the Carolinas on Sunday, cutting power to thousands of Duke Energy customers, with more power outages likely to occur later into ear An outage is declared when the number of reports exceeds the baseline, represented by the red line. Duke Energy just blacked out our power, author Dennis Mersereau wrote. Emergency Response, The chart below shows the number of Duke Energy reports we have received in the last 24 hours from users in Rutherfordton and surrounding areas. Gov. We might run a CO alarm well, Id say we go a couple of days without seeing one. At 4 p.m. Saturday, the N.C. Department of Public Safety said the number of people without power in the state was down to 169,000. This is the first time in our companys history that we had to implement rolling service disruptions, and although the majority of our power plants performed well in the storm, the outage process did not go as smoothly as we would have liked and we did not deliver the reliable performance that our customers expect, said Kendal Bowman, North Carolina state president. For those concerned about elderly relatives, many utility companies, like Duke Energy, offer third-party notification programs where customers can designate another person to receive a copy of utility termination notices. Top Republicans are gearing up to investigate the Hunter Biden case. The fast-moving pace of events leading up to the temporary outages did not permit us to be as proactive in our communications as we would have liked, and although we provided information to customers across news media, social media and our company website throughout the day, the information was not as accurate as what our customers are typically accustomed to, said Bowman. The announcement came just a. Experts revise forecast, say warmer ocean may mean fast start to NC hurricane season. I dont fault @DukeEnergy if they needed to do this. Follow Duke Energy onTwitter,LinkedIn,InstagramandFacebook. Frustrations? The company rolled out power outages to mitigate overwhelming energy use during one of the coldest weekends in recent years, The Charlotte Observer previously reported. Latest outage, problems and issue reports in social media. Widespread outages and frigid temperatures taxed emergency services as residents struggled to keep warm. See who qualifies. Government officials in Moore County, North Carolina declared a state of emergency and imposed a curfew from 9 p.m. Sunday night to 5 a.m. Monday morning after two shooting attacks on power substations knocked out power for thousands of people. As an "arctic blast" swept in Friday morning, tens of thousands of power outages were reported across North Carolina. The company is a top U.S. renewable energy provider, on track to own or purchase 16,000 megawatts of renewable energy capacity by 2025. Roy Cooper says these utilities have to offer people six-month payment plans to make up what they owe. Duke Energy Carolinas rates are far below most of our Southeastern peers and 33% below the national average. Tips to help conserve: https://t.co/tOT6UAWHjj pic.twitter.com/utaci0AnNF. That begins by following the facts wherever they lead. All rights reserved. @DukeEnergy @DE_LoganK Your lazy asses should have been working all day yesterday and thru the night in Charlotte the light rain we got was not something to be concerned over I worked 12 hrs yesterday out side on heavy equipment and you bums are lounging in a free hotel yall pathetic. Approximately 15% of customers overall roughly 500,000 in total were impacted. The calls for the RTO study did not take into account that the new law seems to expressly support the current monopoly model for utilities in North Carolina. 2023, Charter Communications, all rights reserved. Under normal circumstances, Duke is usually able to get backup power from other utilities nearby, but widespread cold across the South and blizzard conditions to the north meant those others did not have the help to give, according to Brooks. The group wants Duke Energy to invest in renewable energy to mitigate fossil fuels negative impact. Start, Stop & Move Not sure who your energy provider is? Find out what is going on. Extreme winter storm sabotages power, imperils travelers across U.S. Calls to the Raleigh Fire Department had increased by about 50% since the rolling blackouts began, according to RFD Battalion Chief Patrick Marks. The outages were part of a wider pattern across the eastern United States that hit North Carolina and Tennessee particularly hard, the site reported Saturday morning on social media. Unfortunately, scammers are always looking for a new opportunity, including a winter storm, to steal customers money and information. ~ 25% complete with more restorations occurring every few minutes. However, according to the N.C. Department of Justice, utility companies cannot . If your payment is late, utility companies must give you a written notice at least 10 days before disconnecting your service. Do the winners know? While the National Weather Service reported the strongest wind gusts dying down Friday afternoon, it also forecast a sharp temperature drop-off with Saturday temperatures clinging to double digits at 11 degrees around dawn and staying below freezing all day. We have set out on a path to ensure that if we are faced with similar challenges, we will see a different outcome and provide a better customer experience, said Janson. Last-minute shoppers contended with darkened traffic signals as they navigated boxes blowing across streets and parking lots, including Joe Fleming, who pulled a hood over his stocking cap as he made his way into Southgate Plaza in Southeast Raleigh. If its a recorded voice, often referred to as a robocall, be extra cautious. But that doesn't apply to municipal-owned utilities or to co-operatives that are much smaller than the big for-profit companies but together provide water and electricity to millions of North Carolinians. Duke Energy expects the commission to make a decision on the proposed increase for 2024 by December, company spokesman Bill Norton said. Experts revise forecast, say warmer ocean may mean fast start to NC hurricane season. Sunshine and pleasantly warm conditions on tap for Sunday, NATO leaders set to offer Ukraine major support package but membership is off the table for now, Women Are Sharing "The Smallest Inconveniences That Ruin Their Day" And I Can Feel My Blood Starting To Boil, 'Renewable' natural gas may sound green, but it's not an antidote for climate change. We own what happened. I used the opportunity to tell them about the immoral drag show and blasphemies screamed by its supporters. More than 2,200 customers were without power on Christmas Day in North Carolina after high winds and bitter cold hit the state Friday. On Friday, powerful winds knocked town trees and cut power to tens of thousands. This 12-year-old wants to continue gender-affirming care. But its gotten to where were seeing a few every day.. Welcome to Duke Energy. Roy Cooper on Tuesday signed a State of Emergency order to activate the states emergency operations plan, waive transportation regulations to help the transport of fuel and critical supplies and protect consumers from price gouging. Please select your location. If you have any tips or frustrations you wish to share, please leave a message in the comments section! The rotating outages, the first ever instituted by the company in the Carolinas, were conducted as a preventive measure to avoid potentially larger and longer outages across the system. Grateful for the workers braving the wind and cold to get the power back on. Same area. He grew up in Denver, North Carolina, where he previously worked as a reporter for the Denver Citizen, and is a UNC Charlotte graduate. Saturday temperatures dipped into the single-digit wind chills for much of North and South Carolina. What we know. Are you experiencing issues or an outage? It also interfered with the companys ability to communicate effectively with customers. But for some of the hundreds of thousands of Duke Energy customers who were without power, the move came without warning and at the worst time: Homes in the Carolinas are faced with frigid temperatures on a weekend when families are gathering for Christmas Eve and Hanukkah.
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