As a member, you receive price matching up until midnight before check-in. We look forward to welcoming you again soon!Best regards! I already informed our department heads and all issues be reviewed; however, explanations after the facts are unacceptable and our main concern at this point is that you did not receive the service you deserve and have every right to expect from our resort.We are sad to know that these issues dampened your perception about our resort. 114 likes, 0 comments - Dreams Bahia Mita Surf & Spa Resort (@dreamsbahiamita) on Instagram: " Enjoy our Unlimited-Luxury experience at #DreamsBahiaMita Surf & Spa Resort! I meet another guest with large party and they did same to them. The servers around the pool were prompt and always there to get a new drink. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I normally dont write bad views, but this place=absolute worst experience of my life! I requested to be near family members when I booked 6 months ago and they put me on opposite side of hotel and refused to change unless I went into a lower valued room. Serving up Mediterranean food, they really nail the dishes here. I told her its included in preferred, on my confirmation & their website, she said "then go get a voucher if they will give you one, its not included, you cant even use the spa like sauna without buying a service. Preferred club was to have a lounge which was NOT EVEN OPEN YET, but they still charged us for preferred amenities! We welcome thousands of travelers a year and always strive to offer the best practices and the highest quality protocols to provide a memorable experience for each guest.We are glad to read that we went beyond your expectations and made you feel at home during your stay. The place is impeccably cleaned! Thank you for your kind comments to our staff and the Resort! I ordered two drinks to prove this, one was supposed to be alcoholic, one without- tasted exact same! Dreams Bahia Mita Surf & Spa in Riviera Nayarit is a family-friendly all-inclusive resort hotel with luxurious accommodations for couples and couples with children.. As a member of AM Resorts, this hotel also features enhanced safety and hygiene protocols through CleanComplete Verification.. Air availability is control by airlines. Thank you for your smiles and service everyday! Rest assure all aspects you have raised to our attention are being taken very seriously, and we are following up on this case closely with the Unlimited Vacation Club management.If this stay was marred by these irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. Hola! What a beautiful resort. Buffet host was rude. The only downside were the elevator logistics. Carretera Cruz de Huanacaxtle Punta de Mita. :-), Dear shaunarb101,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Bahia Mita Surf & Spa Resort.We are thrilled to read that your experience was a most wonderful one, we strive to deliver the most memorable experience to our valued guests and are thrilled to know that this was reflected in your visit. Third, they hard sell you on their return back package. Enjoy Unlimited-Luxury privileges, where everything is included and no bracelets or tips are required. Address Carretera Cruz de Huanacaxtle - Punta de Mita No. Best regards. When I called the spa, they said " this is misinformation, hydrotherapy is $35 per person but I can give you a discount for $27 per person". Best regards. Room are nice, not huge, but well appointed and good service/cleaning daily.The good: food is very good. We offer you a sincere apology for the inconveniences presented during your check-in, please be certain we will share your feedback with the corresponding areas to improve our guests stay. It can always be a bit worrying to book a resort that has limited reviews and guest feedback about it. Read our, Ximena Bivian, Propietario at DREAMS BAHIA MITA SURF & SPA RESORT, responded to this review. We would like to offer you our sincerest apologies for the inconvenience presented during the past Hurricane. This resort is beautiful, but there are several things that I had thought was a turn off. When we came back in an hour they did not upgrade and then wanted to charge us more for a new room. I was disappointed. Flamingos With free-flow access and a total of eleven dining venues your culinary options are endless. Two of the times we were in there. Best regards! In Mexico, Dreams Bahia Mita Riviera Nayarit in Punta de Mita promises to be just as rewarding, especially if you are planning a wedding, honeymoon, or anniversary getaway. EVERYTHING they advertise is a LIE! Secrets Impression Moxche Playa del Carmen. Overall, I would return! 19 Punta Mita, Malecon de la Marina Place 1-B Upstairs From Frascati Restaurant, Malecon de la Marina Local 1-A Marina la Cruz, Playa Fortuna Beach Club Porta Fortuna Lote G-22, Carretera Federal 200 km 19.5 Lote H-4 The St. Regis Punta Mita Resort, Calle Miguel Hidalgo Centro 25 Colonia Centro, Coral 10 Coming From The Traffic Light, To Blocks Down And Then A Block And A Half, Ramal Carretera Federal 200 Km. As a member of AM Resorts, this hotel also features enhanced safety and hygiene protocols through CleanComplete Verification. The cafe is open 24 hours and offers excellent selection of coffees, sweets amd sandwiches. We are looking forward to welcoming you home again! CST #2063530-50, To finish creating your account, please click the link we just sent to. La Peita Just returned from this property with family of 10 (adults and 9 year old and 11 year olds). I love that, but that's it. Very disappointing. Seaside Grill was open throughout the night when the hours online stated closing at 5pm). Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.Thank you for sharing your suggestion on the check-in and check-out process as well as the service provided by our spas staff we have taken note of this as the complete satisfaction of our guests is always a priority.Having said that, we regret to know that your experience with the UVC team did not meet your expectations. Entertainment was great! They also delivered surprise champagne and chocolates and rose petals to wrong room, thus ruining surprise. We called the front and no ones stories matched and they didnt seem to care how unsafe we felt. Evening entertainment was mixed, sometimes lame. Dreams resort was definitely limited on food selection. la carte French fare in a romantic and elegant atmosphere. Our room was fantastic, with an amazing view. Best regards. Punta de Mita Taxes and fees that are shown are estimates only. A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in. Food was subpar. Beach:Private beach access in Banderas Bay. Consider this is a new resort there was a little mishap at check in management and staff IMMEDIATELY fixed the issue. Youre forgetting that if it weren't for tourists like me, you would NOT have a job there. Review tags are currently only available for English language reviews. New modern decor makes this place look amazing and inviting. It was a pleasure to be your host.We are excited to read you had an excellent vacation and that you could enjoy your comfortable and clean room. Im not sure what their plan was with entering our rooms 3 times when instructed not to. Unfortunately our entire family wasnt sat together but it was still more than worth it because the food and cooking entertainment was worth it. Please see our partners for more details. Lo de Marcos Rocky and not very big. Fantastic fitness center. It was a pleasure to be your host.Thank you for your kind words about our chef, be certain we will share your review with him and hell be delighted to hear your comments.We look forward to seeing you soon.Sincerely Daniela Hurtado, e-Concierge. Large impressive and newer resort. We just wanted to get settled and relax, so could have done without the hour of sales pitch!We were able to upgrade our room for a price. It was a pleasure to be your host.Its an honor for us to create great experiences, rest assured you will be always welcomed and pampered with our Unlimited-Luxury privileges.We look forward to seeing you soon. We really enjoyed Dreams Bahia Mita! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dear Stephanie,Greetings, we are deeply sorry to read we didnt meet your expectations during your recent stay. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Not a bad thing, nice pools, sports bar, cafe, etc. Big shout out to the 2 pool servers, Gilberto and Paty. Our goal would always be to make our guests feel at home. Nothing was amazing. We originally attempted to extend our trip, but online booking did not allow for ita blessing in disguise. Still spent much time walking it. more. Dreams Bahia Mita Surf & Spa - All Inclusive, Punta de Mita Rooms Children Check Availability Dreams Bahia Mita Surf & Spa - All Inclusive Overview Reviews Amenities & Policies Carretera Cruz de Huanacaxtle, Punta de Mita, NAY Price Guarantee Get more as an Orbitz Rewards member Room options Junior Suite, 1 King Bed 1 King Bed | Sleeps 3 All rights reserved. It was our pleasure to have you home and we will be looking forward to welcoming you again soon. This is way overpriced for what you get. Tell us! The closest major airport to Dreams Bahia Mita Surf & Spa - All Inclusive is Licenciado Gustavo Diaz Ordaz Intl. 1st night one didn't work, 20-30 minute wait. Subscribe to our wedding newsletter and stay up to date with the best offers. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Website: https://www.dreamsresorts.com/en_us/resorts/mexico/bahia-mita.html. By creating an account, I agree to the Expedia, By signing into my Orbitz Rewards account, I agree to the Expedia, url Destiladeras Sincerely. AND I AM STILL WAITING for someone from reservations/customer care to respond back after 7 emails/over 10 phone calls.Their joke security told us we can't take our kids to the beach; said it's not allowed! The entire family can enjoy the Unlimited . We are so happy to read you had an amazing stay with us, our top priority is to pamper our guests with all our Unlimited-Luxury, and by your comments, we can realize this goal was greatly achieved. We travelled with family aged 4-64. Likewise, we would like to thank you for pointing out the cleanliness of our facilities and the attentive service from our staff. At Dreams Bahia Mita Surf & Spa - All Inclusive, you can spend time at the beach sipping drinks, plus you'll be 1.2 mi (2 km) from Bay of Banderas. They make every effort to create outstanding experiences, and it is feedback, such as yours, that incites their passion. Amenities were unclear as many items and restaurants were split between Dreams and Secrets. 118 likes, 1 comments - Dreams Bahia Mita Surf & Spa Resort (@dreamsbahiamita) on Instagram: "There's always magic at the events that take place at #DreamsBahaMita Surf & Spa Resort Se . These fees and deposits will be charged at check-in, check-out, or the time of service. Federal la Cruz de Huanacaxtle Punta de Mita Km 8.5, Desarrollo Costa, Ramal Carretera Federal 200 Km. Theres something for everyone at Dreams Bahia Mita including: Along with accommodations for couples and couples with children, Dreams Bahia Surf & Spa is also ideal for anyone planning a romantic getaway, a wedding, a honeymoon, or an anniversary. Dear Narejan,On behalf of the management and staff of Dreams Bahia Mita Surf & Spa Resort, I would like to offer you our most sincere apologies for the inconveniences experienced during your stay.Thank you for taking the time to inform us of your experience. more. This is a resort where you do have to walk around but beautiful. This beachfront all-inclusive property offers many amenities for couples, including Champagne service as well as a full-service spa and private dining. It was our pleasure to host you.All of us look forward to welcoming you again!Sunny Regards from Riviera Nayarit!Jennifer SalcedoSocial Media Coordinator & e-Concierge, My husband and I had a wonderful 4 day escape to this brand new resort!We used Am Star airport transfer which was recommended by the resort and it was efficient and easy. Dreams Bahia Mita Surf & Spa - All Inclusive is a short stroll from Destiladeras Beach and Punta de Mita Sea Pool. There's an onsite business center. I unfortunately stayed at the resort during a Hurricane. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Brand new resort that is divided into Secrets (adults only) and Dreams (family). Lobster Paradise Punta de Mita 511 reviews Av. *All Rates displayed are for reference only, Rates are subject to availability at the time of the booking. Along with 7 exclusive bars and lounges you can choose to order room service or experience fine dining in one of our 7 unique restaurants. Rooftop pool was not yet open. Once again, we appreciate your kind comments on our resort and look forward to welcoming you back in a not too distant future.Best regards,Jennifer SalcedoSocial Media Coordinator & e-Concierge. No, this property doesn't have an indoor pool; however, there are 5 outdoor pools. Great beach. I paid quite a lot for an 80 minute facial and left disappointed and did not get the facial I had requested. You are also limited to a few pools whereas adults have access to much more. As early mentioned, our primary goal was to take care of our guests safety. He was always available and provided amazing service and instant feedback via text. The Spa offers dozens of exceptional spa treatments including massages, hydrotherapy, body wraps, and more. Journalist Fam Program This list may not be comprehensive. The spa was wonderful. If you are looking for a vast expanse of beach and calm waters, this isn't the place.My spa experience was marginal. Vouchers are not worth it unless you spend more. By Day 2, you start to notice that most of the restaurants carry the same exact food served in different manners. Each staff member was more friendly and helpful than the next. Weve probably been to 20+ all inclusive resorts over the years and this one compares favourably. Finally, the COVID testing on site. You can enjoy unlimited access to all our dining and beverage options including: Over the years Secrets Resorts & Spas have been honored to receive a significant number of prestigious travel awards by TripAdvisor, Conde Nast Traveler Readers Choice, and AAA 4-Diamond awards. Designed by famous architect Sordo Madaleno, this eco-friendly all-inclusive family resort is in a breathtaking location perfectly situated in the Banderas Bay, just 35 minutes from Puerto Vallarta. On the other side, the Secrets Bahia Mita Surf & Spa Resort, exclusively for adults over 18 years of age, is its reflection. 1 Limited restaurant access for families/ not very accommodating staff Review of DREAMS BAHIA MITA SURF & SPA RESORT Reviewed December 23, 2022 Just returned from this property with family of 10 (adults and 9 year old and 11 year olds). Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. No, Dreams Bahia Mita Surf & Spa - All Inclusive doesn't have a casino. Why does it needs to go so deep in the back? Also, we have our Explorers Club for kids or Corezone for teens, full of daily activities. It was beautiful. We are a team of dedicated, passionate travel experts that understand just how important your destination wedding is. Enjoy spacious rooms and connecting suites for families. Rest assured you will always get top-notch service from our colleagues. We had the best butler ever: Humberto! Thank you so much for serving us tonight. Please help us to give the proper following up on your case, could you please share with us your booking information at econcierge.sebmi@secretsresorts.com? importing http://www.orbitz.com/Punta-de-Mita-Hotels-Dreams-Bahia-Mita-Surf-&-Spa---All-Inclusive.h63854352-p2.Hotel-Reviews, There was an error importing /Punta-de-Mita-Hotels-Dreams-Bahia-Mita-Surf-&-Spa---All-Inclusive.h63854352-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Punta-de-Mita-Hotels-Dreams-Bahia-Mita-Surf-&-Spa---All-Inclusive.h63854352-p2.Hotel-Reviews, 2023 Orbitz, LLC, An Expedia Group Company. Dear Alejandra,Greetings from Dreams Baha Mita Surf & Spa Resort!We want to thank you so much for rating us on your recent stay at the resort; every single one of our guests' comments and ratings helps us to keep providing the greatest services and attention, and also help us identify the different areas of opportunity for improvement.We hope to host your stay once again on your next vacation. Hello! The second time was worse as it was 4am and my husband had to block the lady from coming in. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Already figuring my next trip back. We have aquatic activities too with our entertainment staff; therefore, we are deeply saddened to learn you did not get to experience these activities. But there was a flood on several floors when it was raining/storm. Buceras All rooms are equipped with a safety deposit box, while some rooms come with a balcony and others also have sea views. Contactless check-in and contactless check-out are available. The pools on the Secrets side are beautiful! This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert) and COVID-19 Guidelines (CDC). The "security" doesn't even speak a word of English and just keeps repeating things in Spanish and when you tell them you don't understand they laugh and continue speaking in Spanish. Greetings from the beautiful paradise of Dreams Baha Mita Surf & Spa Resort! Dear guestWe are pleased to read your recommendation about our Resort. They also delivered surprise champagne and chocolates and rose petals to wrong room, thus ruining surprise. We hope to have the opportunity to see you soon again in the future so we can improve your opinion about us. The Secrets brand does pack a punch, so that alone should give you some solace. Literally, probably took about 10 secs and not 3. * p/p/n = per/ person / night. Barefoot bar with access to main pools at Dreams Bahia Mita and offers games and snacks, Offering grilled specialties throughout the day Dress code: Casual, Offering premium coffee, gelato and snacks as well as late night snacks Dress code: Casual (Adult Only), Offering authentic and traditional Mexican cuisine Dress code: Casual; Casual Elegance for dinner, Offering Pan-Asian cuisine and hibachi tables Dress code: Casual; Casual Elegance for dinner (Adult Only) Teppanyaki tables are for adults and children 12+, Offering gourmet Italian options in an adults-only setting. Orbitz, Orbitz.com, and the Orbitz logo are either registered trademarks or trademarks of Orbitz, LLC in the U.S. and/or other countries. If you get hungry your only option is snacks you purchase at their convenience store or dessert. We will share your kind comments with everyone, especially the staff you mentioned.We have shared your feedback regarding entertainment with our Management Team.Again, we would like to thank you for spending your family vacation with us. Dreams Bahia Mita Surf & Spa Resort offers 363 spacious suites with remarkable tropical and ocean views, modern dcor and Unlimited-Luxury privileges, where everything is included. This property advises that enhanced cleaning and guest safety measures are currently in place. A Dreams Bahia Mita wedding is perfect for groups looking for both adults only and family friendly option as it shares residence with adult-only Secrets Bahia Mita Surf & Spa. The secret side, to get to the lower bathroom, the hallway stank like sewer, terrible smell. Best regards! Dreams & Secrets Bahia Mita resort officially opens August 1, 2021 but there are sneak peek discount rates available for stays in July! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 5 outdoor swimming pools are on site, and the property also has a waterslide and a fitness center. Contact the property using the phone number on your booking confirmation. Sincerely Daniela Hurtado, e-Concierge. We are pleased to read your recommendation about our Resort. Food is excellent but Isaias goes beyond of the service. WiFi is free in public spaces. It is located within an exclusive gated community on beautiful Banderas Bay, just a 25 miles (40km) drive from Puerto Vallarta International Airport. secretsbahiamita.com website is dedicated to Sell ONLY Secrets Bahiamita Resort and other Secrets Resorts. Special requests are subject to availability at the time of check-in. Charges for extra guests may apply and vary according to property policy. At Dreams Bahia Mita Surf and Spa - All Inclusive you'll find a restaurant serving Italian, Japanese and Mexican cuisine. Check in was not easy and they told us they were going to upgrade us and to come back in a hour. Your dining options and activities are very limited. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Gourmet Dining Savor Every Bite There is a culinary experience for every palate at Dreams Bahia Mita Surf & Spa Resort, from seasonally inspired menus to authentic regional favorites. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. to know more details about your stay. Instant turn off. Greetings, we appreciate your valuable feedback on the Resort, thank you for taking a moment to recognize our staffs service, it would always be our pleasure to cater to our guests needs so they can enjoy an outstanding experience. I felt like I was in heaven. What kind of mafia is this place? Federal 200 Km. 654wile Dumas, Texas 11 8 Rules around families Review of DREAMS BAHIA MITA SURF & SPA RESORT Reviewed November 17, 2022 Stayed 4 nights for a wedding with my wife and 1 year old son. Dreams Bahia Mita combines golden sand beaches and mountaintop views with luxurious accommodations and exciting daily activities for your ideal family vacation. The only downside is the beach is rocky. Some of them are specialty restaurants, which is the reason why the menu does not change. All and all, I am not sure if I would come back here. Which is something I absolutely dislike. Side note: Having some understanding of Spanish is definitely helpful to navigate the resort. She greater you with a smile daily. Dear Gabriela, If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. As mentioned in your review, this natural and unfortunate emergency didnt allow us to cater to your needs properly. The kids club did a fantastic job with our grandkids. Wow! 5, Carretera Punta de Mita Km 8.5, Desarrollo Costa Banderas, W Hotels Worldwide, Carretera Punta de Mita, Desarrollo Costa Banderas Km 8.5 Interior Hotel W Punta de Mita, Ramal Carr. 11.5 0.4 km from DREAMS BAHIA MITA SURF & SPA RESORT Secretsbahiamita.com. If you have kids definitely look at different resorts. At one point, the staff reported the resort is still under construction and was supposed to send out notices to guests who booked that they are not ready to open yet, but they have the option of a refund/reschedule. Rates not Not valid during High Season. 32-inch Smart TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. It might have tried to tickle my butt cheeks. Transportation, MICE Bed was very comfortable. Certain requests may come with additional charges. Executive committee personnel, operations committee personnel, as well as operational staff members were always found in these hotels to attend to the guests needs. There are 6 meeting rooms available. Map updates are paused. Every detail is taken cared by our attentive staffs that are always willing to go the extra mile to pamper you and make you feel at home.That said, please trust Isaias will be recognized and cheered for the outstanding service.We look forward to welcoming you back in a near future and provide you another incredible experience.Kind Regards,Jennifer SalcedoSocial Media Coordinator & e-Concierge. Sincerely. The property was well maintained, clean, staff were friendly and food was great! This is the version of our website addressed to speakers of English in the United States. This website is not intended to confuse or stir/divert customers somewhere else. Dear Barbara,Greetings! Families of children under 12 only have access to the buffet and a few cafe style restaurants. This may be good for families with toddlers, but if you have children between 5-11 who know how to dine in a restaurant, your food choices a very limited. Barefoot Grill: it took over 45 minutes to get 4 hot dogs, very unorganized staff, order tickets flew around and got out of order, Food and Beverage Manager should spend more time at this restaurant training and be more diligent with the staff.
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