For smaller companies at least, there is no account manager and we can only receive support via chat/email. From unlimited receipt scanning and mileage tracking to next-day reimbursement and direct accounting integrations, automate your expense management and preaccounting workflow with Expensify's easy-to-use expense management software. @Julia, I am so sorry that you are also experiencing issues with the customer service. I have been having horrific problems getting a bank account verified for weeks!!! Expensify enables users to manage expenses, pay bills, send invoices, and book travel. Or increase # of customer service reps..? Learn how Expensify enabled a necessary culture change for La Trobe University. Need to cancel account and no longer be billed We have had an expensify account for a year and have recently decided to make our servi. Choose the Salesforce vendor account where transactions from this card should be exported. Enjoy 1:1 support for qualified firms, unlimited client onboarding calls, and specialised training and support resources. @TDeGrace I feel your pain. For the fastest support, please email our friendly support team at concierge@expensify.com. Manage and improve your company spend, all in one place. I have reached out the "Concierge" repeatedly and I don't think they understand what is going on. Choose the Sage Intacct vendor to which transactions from this card will be billed to. Partners to automate expense reconciliation from swipe to journal entry. Ditch the spreadsheet and join the present with Expensify! My story is this, "a dispute" (nobody knows who raised this) was raised on the credit card payment in Jan for which Expensify has been paid and also received funds since then that cleared. For ExpensifyApproved! At this point, I would really like to speak to an actual human not a bot. How long does this process take? Unfortunately, our entire time on Expensify has been filled with problems and headaches. Thank you, we will be in touch! We currently do not allow reserving offices. I have neve. This website is using a security service to protect itself from online attacks. You can also email our founder and CEO, David Barrett, directly at dbarrett@expensify.com and he'll put you in touch with the right person (but be patient he gets a lot of email!). Partner and earn 3 free CPE credits by completing ExpensifyApproved! Get answers at help.expensify.com. Become a partner to benefit from special pricing at $32NZD per active user, with no annual commitment. Its free plan for businesses includes corporate card management . It looks like Expensify is now crowdsourcing it's problem resolution. I am sorry to hear that your experience with Expensify has been disappointing. Enter your email to sign up for Expensify today! No telephone resolution available ever - only emails. Welcome! Whether you use the Expensify Card or your preferred corporate card, confirm statement amounts, review unsubmitted expenses, and manage corporate spending, all in Expensifys expense management app. I have been having a problem with Expensify since Thursday, I am unable to export to QuickBooks and cannot sync. We cannot even get their chat bots to reply and we're trying to spend money. Expensify Customer Service Hacks for calling & contacting them faster, tips for common issues & reviews Contacting Expensify Expensify Phone Number No known phone number Expensify Email Help Best way to get Expensify help There is only one way to contact Expensify, shown above. I am once again experiencing problems with Expensify, this time the credit cards are not flowing in correctly - I am getting two reports with 2 different titles and I am not able to combine them. Whether youre an entrepreneur starting something new or a multinational public company, weve got you covered! We want you to have the most efficient experience when using Expensify, of which, we don't believe sitting waiting on "hold" lends itself to. University to unlock all the benefits of being a partner class is in session. Learn how Suncommon manages their company spend and saves company time by leveraging the the Expensify Card. One app, all free. General Support For the fastest support, please email our friendly support team at concierge@expensify.com. I just want to make clear that this is an infrastructure issue (looking at the executives and board of directors here) and the Concierges shouldn't be blamed. Accountant Posts: 6 January 2020 I feel your pain! Rating 4.7/5 All troubleshooting is done by humans. Scan receipts, track business and personal expenses, and book travel all in one app. You can review our Google Maps profile to check our holiday hours. Import expenses directly from a credit card to create free expense reports quickly. Feel free to also post your questions in the Community and I will help as best I can. Our only automated messages are proactive messages where we reach out with something like, "thanks for smartscanning that receipt". Only Expensify could meet all those requirements at a reasonable cost. Approve reports online and reimburse directly to a checking account with one click. Faster response and a better customer experience. I am setting up a client with Expensify instead of Concur, not sure why now?! Control for Groups. 255 Expensify.org. You can refer anyone working at any company you know. Customer support is terrible and completely unresponsive and unhelpful. Contact Expensify: Receipts & Expenses Customer Service/Support - JustUseApp Contact Expensify Support Published by Expensify, Inc. on 2022-02-03 About: Scan receipts, track business and personal expenses, and book travel all in one app. Yes, you are correct, last night at 7:30 the export randomly started working again, after not working since Thursday. Unlimited receipt tracking and expense management for all. Sign In Register Answers David_T Approved! Today! Enter your email or phone number to start simplifying your preaccounting with Expensify's expense management services. I need real customer service support!!! Streamline your company's workflow with a six-week free trial! Unfortunately, there is no reliable customer service or assistance during these outages and that adds significantly to the frustration. not a week from now. It is extremely frustrating. If you do not have a Deposit-Only account at the time of your referral payout, your deposit will be processed in the next batch. It is full with blank and automated responses. Currently, the card is available to any company with a US business bank account. Allow colleagues to create, submit, or approve reports on your behalf, and easily give auditors review-only access to employee expense data. Click to reveal Agreed, I cannot think of any other vendor that I work with that provides such poor customer service. The person who set it up is no longer with the Com. Become an Approved! Learn more. Fill out this form, and we'll get in touch with next steps. Staff now self-serve their own expense management tasks rather than relying on the finance staff to do everything for them. You can delete a company card CSV upload layout under Settings > Domains > [Domain Name] > Company Cards. Choose the Xero bank account where transactions from this card will be exported. All of this was shared (with screen shots) with your so-called Concierge service and hours would go by without any kind of response. Fill out the form below and well get in touch with next steps. @TDeGrace good luck. Expensify really needs to improve its customer service, this is unacceptable! Key benefits One-Click Receipt Tracking - Use the Expensify app to snap a photo of your receipt and SmartScan automatically captures all the details in an expense report. Help shape the future of Expensify and beta test new feature releases before everyone else. $9 /month. When we did previously provide a designated Coach to larger customers, we were reliant on one Coach to respond, which led to us seeing bottlenecks which decreased response times and meant it was harder for customers to get their issues resolved in a timely manner. They haven't been able to figure out a QBO to Expensify sync errors and now stopped responding to my messages. Contact Us To contact Expensify.org, a 501 (c) (3) charity, use this form. Automatically detect duplicate receipts, ensure accurate exchange rates, and confirm the validity of each transaction with Expensify's AI-powered receipt auditing. Get white glove treatment when onboarding or referring a client. You can also earn up to 4% back on all Expensify Card purchases. Before Expensify, our accounting processes were manual, messy, and inefficient. Want to learn more best practices? I really hope Expensify steps up their customer service, it has really been so frustrating trying to deal with them so far. 64.90.48.212 Expensify is the easiest way for employees to track their receipts without having too much added to their plate. Supports unlimited receipt scanning and mileage tracking to next-day reimbursement, to automate preaccounting systems. It creates an environment with boundaries where the rules around expenses are clear and the process for submitting and accounting for them is effortless. Customers Support Expensify offers world-class support for customers of all sizes. You can email the site owner to let them know you were blocked. Expensify integrates with QuickBooks, NetSuite, Xero, and other accounting packages. Expensify is the most widely preferred, all-in-one expense and corporate card management platform for clients of all sizes. Concierge is here to answer all your questions. Expensify obviously does not care about retaining our business and I just cannot have another month with a platform that malfunctions as much as this one does. Customer service hours 24 hours, 7 days Most likely time of response 1:30pm Average wait 33 Rank (overall) 1 Alternate methods email Quality of communication 64% Quality of help 77% Customer votes 29 Information last updated Mon Jun 05 2023 09:00:00 GMT+0000 (Coordinated Universal Time) Expensify Customer Service Email On the mobile app, go to Settings > Invite a Friend > Share Invite Link to retrieve your referral link. Get your free copy of A Practical Guide to Preaccounting to learn how! Learn more below and automate your companys spend management today with Expensify. Expensify directly connects to your accounting, HR, payroll, and travel integrations, giving companies real-time visibility and control over their business spend. SAP Concur by SAP Zoho Expense by Zoho Divvy by Divvy TOP FEATURES 4.8 Audit Trail 4.7 Mobile Receipt Upload 4.7 Time & Expense Tracking TOP FEATURES Audit Trail Mobile Receipt Upload Time & Expense Tracking TOP FEATURES Audit Trail Mobile Receipt Upload Time & Expense Tracking TOP FEATURES Audit Trail Mobile Receipt Upload Time & Expense Tracking Expensify syncs seamlessly with QuickBooks, supports our web-based, paperless workflow, and offers internal controls, so it was the natural choice. I also love how simple it is to adjust credit limits and the auto reconciliation with the daily settlement. Best of all, we offer both physical and virtual cards for all your payment needs. With Expensify, were able to have all of our processes in one placefrom cards to expense reports and reimbursements, the centralization for our small accounting team is invaluable. I really think if they had a real customer service system that included the ability to actually speak to a customer service representative they would be able to resolve issues much more quickly. We protect your banking data with world-class security standards and comply with Privacy Shield and GDPR requirements. We share personal stories about saving time with the Expensify app and then offer clients high-level advice on workflow automation. That being said, you can always email us at concierge@expensify.com or send us an in-app message via Help and Feedback (click your user icon to reveal this when using the web app), or 'Ask us anything' in the Help & Feedback section of the mobile app. University for CPE credits, a free Expensify account, and a partner code to pass along discounts to your clients. Now our accounting team and employees save about 40 hours a month, respectively. We don't offer phone support. Successful referrers are notified after their referral pays for 2 months of an annual subscription. Learn how Aprio Cloud uses Expensify's Xero integration to make their clients expense reporting process easier than ever. Learn how Roadtrippers utilized Expensify's QuickBooks integration to make the expense reporting process easier than ever. Keep getting asked for info, and then 2 days later, another email. Click Manage/Upload Layout then select the layout you'd like to delete and click the red trashcan icon. Please send a message to concierge@expensify.com with the billing owner of the company you have referred and our team will review the referral and get back to you. We will check for the earliest recorded referrer of a user on the policy, and if that is you, then we will let you know. Our employees just SmartScan a receipt as soon as they receive it, and regardless of what currency it's in, we process the expense and issue reimbursement automatically. Horrible! With Expensify, track expenses, scan receipts, submit expense reports, pay bills, generate vendor invoices, collect payments, track mileage, plan trips, and get cash back with the best corporate credit card. Sync tax rates from your accounting package or set custom tax names, rates, codes, and defaults for every expense policy. Got a question about receipts, expenses, corporate cards, or anything else in the spend management universe? Part of the problem with the current system is that it appears that the "Concierge" doesn't actually read the request for help or just doesn't understand the question, so they respond with canned responses or links to documents that don't address the problem fully.
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