They really and honestly DO NOT care AT ALL. All trademarks are property of their respective owners in the US and other countries. I said please and offered money and they wouldn't change my email account when my ISP changed. Each time I have contacted the support I got a response in less than 24hrs. In this video I use it to report several players during a Clan Wars Stream for quitting out. You can still relive the action. Will they Answer me anyday?, thanks, probably not ! War Thunder. Gaijin Entertainment. Once you have created both accounts please follow my instructions. I said everything important to her and she told me that it doesn't make sense and she threatens me to block my hacked account permanently. You will be prompted to link your accounts together. It is sufficient to create a single game account in War Thunder and login using that. Humble Bundle Key Redemption Redeeming Your Game Keys Follow E3 2017 Digital Ticket - Crossout: Thug Starter Pack instructions Note: Codes will expire on December 31st, 2017. Id rather not say how many but I was a lot of money imo for a f2p game, they havent responded 3.5 days later and I have sent follow up replies asking for a response and with further clarification, any ideas as to why I may be being ignored? She can't read my messages and I can't even talk to this person normally. It saves our engineers a lot of time going back and forth trying to get information from you. The thing is, writing a clear and detailed support ticket is the key to speeding up the support process. Reaching out to Forum mods on the Gaijin forums may help at least start inquiries of what's going on or give you more information to work with. If they don't like it they can quit playing." RunThermal . standard reply usually and no help at all message a game master like blutkind if you want an answer hes a dude. Espaol - Latinoamrica (Spanish - Latin America). How to submit a support request There are several ways to submit a request to the support team: 1. They simply said, and I quote: Tough luck. I then refunded them through Microsoft and I've got my money back and everything but when I went on warthunder afterwards it said that I had a negative golden Eagle balance. Please read through this troubleshooting article if this applies to you. Wish I'd never heard of google authenticator now. 2023 Gaijin Network Ltd. All trademarks, logos and brand names are the property of their respective owners. i got banned for moaning about bombers, everyhting else is fine. Here are some helpful tips to follow when writing a support ticket: Do not panic. By So Ive have a problem with my purchase of golden eagles not going through. is there still have support team reading ticket? This page was last edited on 15 August 2019, at 11:21. mate its gaijin. Temporary changes in the workflow of our Customer Support. The last time I had to contact support was almost 3 years ago now, and back then they responded within 6 hours. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Rules for submitting a request to technical support. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. All rights reserved. i submitted said screen shots to them 36 hours ago..do i have to wait another 36 hours ? They will get to you in time. To redeem your Crossout Thug Starter Pack please visit the Gaijin.net Store and register or log into an existing account. 20112023 Gaijin Games Kft. What's Gaijin's support email? Click Login. During weekends support got very limited activity. I'm about to email gaijin support and see if they can help me remove the 2 step verification process from my account login. Cheers and sorry for waiting! 20112023 Gaijin Games Kft. All services for Gaijin Entertainment operate on a single account - you do not need to create a separate account for the other services which are offered. thank you that is what I have heard just getting nervous my xp bonuses expire soon. Reddit, Inc. 2023. they do not work weekends) i could not find working hours anywhere. Archived post. If you are playing mobile games 4. How to set up the Two-Step Authorization (Google Authenticator). (i.e. Usually Customer supports don't work friday afternoon-sunday, so probably just didn't get to it quick enough before friday. In order to link accounts, run the game through Steam and enter the username and password for your Gaijin account in the window on the left side of the screen. Report post thank you so i going to tell my friend to wait. I was just coming on the subreddit to ask how long the average ticket response time is? #WarThunder War Thunder : http://warthunder.com/en/registration?r=userinvite_2345292 . You did not get scammed. thanks. Please, log in there and press "submit a request" button at the top of the page. 1. 1 No views 1 minute ago In this video I will show you how to submit a ticket through Gaijin. Launch War Thunder on your Xbox; Once in the hangar, click on your nickname in the top left to open the profile screen; In your profile, click the "E-mail bind" button which is positioned in the bottom left; Enter your email address in the window that opens. I then contacted support about 4 hours ago so I'm just wondering how long it usually takes for it to be sorted out and if a problem like this can be sorted out. Click "Login". All rights reserved. You will have to create 2 accounts. one of my friends send ticket about account it 3 days now. You can use that ". What is the average wait for a gaijin support ticket? Step 1: Create a Support Ticket Form in WordPress Step 2: Customize Your Support Ticket Form Step 3: Configure Your Support Ticket Form Settings Step 4: Configure Your Support Ticket Form's Notifications Step 5: Configure Your Support Ticket Form's Confirmations Step 6: Add Your Support Ticket Form to Your Website I created a ticket 11 days ago about my hacked account and I contacted support so they can help me get it back, but one gaijin support member answered named "Alina" Is she the only one person that can answer tickets? Support offered me to make a new PC account so that they can put Enlisted on that new account. The Gaijin Support is not Responding at all. Do they take longer now, or should I resubmit my ticket? Can't I manage to contact any other person that can understand my messages and help me? And most importantly, don't be a jerk. RunThermal 2 yr. ago. New comments cannot be posted and votes cannot be cast. Valve Corporation. . and our I have personally used this method to resolve several issues in the past. So, I can't get any mail from them nor any special offers. During our successful history, we have already developed more than 30 games for different platforms: PC, Nintendo Switch, PlayStation 4, PlayStation 5, PlayStation 3, Xbox 360, Xbox Series X|S, Mac OS, Linux, iOS and Android. Powered by Invision Community, Gaijin.net Store, Gaijin Market, Gaijin Merch Shop, Main Website, Forum, Live Problems & Advice. No matter how much you spam them now about the same thing, they'll obviously ignore that. This is a subreddit for War Thunder, a cross platform vehicular combat MMO developed by Gaijin Entertainment for Microsoft Windows, macOS, Linux, PlayStation 4, PlayStation 5, Xbox One and Xbox Series X|S. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. Will they Answer me anyday?, thanks < 1 2 3 > Showing 1 - 15 of 32 comments Ohjay Dec 20, 2015 @ 11:06am Please be patience, support read all tickets and answer them one by one. Anyone submit a support ticket recently? - " Do you have purchase history? Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. Customer Support If you have any technical problems or account issues regarding War Thunder, please, contact our Customer Support team: support.gaijin.net Join us More than 50,000,000 gamers New Community More than 100,000 followers FACEBOOK More than 640,000 members INSTAGRAM Join the community! How to submit a support request. Archived post. I keep getting sent to the Gaijin FAQ support page and it doesn't have the problem I need help with. Gaijin is an independent European video game developer and publisher established in 2002. In this video I will show you how to submit a ticket through Gaijin. All trademarks, logos and brand names are the property of their respective owners. Apparently I have to find way to revoke that ban and contact someone else that can help me. Edit2: Today 29-11-2022 Alina closed my ticket and told me that my hacked account has been blocked permamently because: "I broke ToS number 3.6. about selling account and etc" Which I didn't, why the hell would I want to sell my 6 year old account with many expensive things on it?! - I didn't bought this account, it was my primary game account created by me in 2016, - Yeah I didn't think that downloading windows 11 and changing my phone to new one was good idea but I didn't even think at that time that someone could log in in that time and change account password etc so I can't log in no more. Posted March 7, 2015 Hello, does anyone know if Support (the place you submit tickets to) works weekends? I made a request about me not getting a lot of research points in the past days. Frankly, I think they took a page from World of Tanks playbook: Fired everybody and just said, "Screw it. Archived post. You can use this method for account issues, payment issues, missing weapons or cosmetic items. So now i want my PSN account to be unlinked so Gaijin can transfer my Enlisted game to PC version again. Please be patient. You are already in contact (from what you indicate) with Support. All trademarks, logos and brand names are the property of their respective owners. #3. I uploaded a lot of screenshots, server replay links and other proof and the only answer that came after that was 2 days later: (btw this is not quoted, I just summed the 2 lines up) "It's your problem ,sry. The Gaijin Support is not Responding at all, I made a request about me not getting a lot of research points in the past days. Espaol - Latinoamrica (Spanish - Latin America). All trademarks are property of their respective owners in the US and other countries. ", Support has always been helpful for me, can you define the issue you're having here? They don't give a if you have trouble (thought you would know that by now). - I won't post e-mail chain because it has many private informations etc. The game is based around combined arms battles on air, land, and sea with vehicles from the Great War to today. I sent a ticket about recovering a deleted account and I am unsure if it's just Gaijin being its usual self or some sort of problem but it's been 3 days since the . So I purchased three of the starter packs on steam linked to my account and none of the vehicles or the golden eagles showed up. I uploaded a lot of screenshots, server replay links and other proof and the only answer that came after that was 2 days later: (btw this is not quoted, I just summed the 2 lines up) "It's your problem ,sry . Hylian_Knights. I am also having the same issue. i submitted a ticket, to which they asked for screen shots. Reddit, Inc. 2023. The customer support portal is the only way to get in touch with our support team. The first level of security of your Gaijin account is your login and password. All rights reserved. or just waiting because i think all of them very busy about the game that got review bomb? 145054261 March 27, 2023, 4:00am #4. How long does gaijin support usually take? that the problem, and nothing appears after 14 hours, that why i'm angry. Maybe it really *is* on your end. Thanks! Normally taking several weeks to several months. should i tell my friend to send new ticket? Privacy Policy. You will have to create 2 accounts. Please be aware that "bumping" ticket (so adding more answers before support answer you) will only slower the response time due to kicking your ticket to the end of the line. New comments cannot be posted and votes cannot be cast. Gaijin Costumer Support Sucks well, let me explain, i send a ticket to gaijin support 7 HOURS AGO and still no answer, well, does anybody have the same problem as me? You will be prompted to link your accounts together. I submitted a ticket more than 36 hours ago now, and I was just wondering how long it often takes Gaijin to get back. The time will just depend on the issue that you are having.Gaijin Home Page:https://gaijin.net/enGaijin Support Page:https://support.gaijin.net/hc/en-us/requests/new?locked=1\u0026ticket_form_id=165609 They are busy at this time with the sale etc. well, let me explain, i send a ticket to gaijin support 7 HOURS AGO and still no answer, well, does anybody have the same problem as me? All rights reserved. What the hell is wrong with Gaijin Support? With Gaijin Pass connected, you need . Or, you can post on the official forums. Valve Corporation. For any other inquires, use the form below: Contact form Question Topic Contact name : Company or Media Name : Job Title : E-mail: Message : Captcha : All fields are required. Valve Corporation. you would need to send a support ticket in asking just follow this link - Gaijin Support 1 Like For more information on the Google Authenticator service, refer to Google's official documentation. https://wiki.warthunder.com/index.php?title=Two-step_authorization&oldid=29743, In the event that access to Authentication codes is lost, access to the linked account can only be restored by opening a ticket with. Scan this QR code to download the app now. YOUTUBE 970,000+ in the community anyway i have written a gaijin support ticket to which they responded in about 5 hours from posting, that day we exchanged about 5 or so messages about different security questions proving the account is mine indeed. Earlier i bought some golden eagles just to bust my way through the battle pass but I didnt realise that the prise went up as you bought the tiers. I really want to be able to use the golden eagles that come with the packs before the sale ends. She could easily help me get back my account a week ago at least but no! So I then purchased a few eagles to get me out of the negative zone but it still says I'm in the negative and must contact support. 1 for the game you are playing, and 1 for Gaijin.net. 1:05 You'll be greeted by Z Bot, a chatbot that can answer many of your questions about Zendesk instantly. Easy Anti-Cheat troubleshooting. If you are already an owner of a Gaijin account and you have an access to it, then you have to log in on the Customer Support page using the 'Si Ive never seen that message before are you trying to connect using the standalone or the steam client? i spend 10.99 and i havent it yet. They judged your case and denied your claims.
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